Privacy Policy 

At PreAuth Partners, your privacy and the confidentiality of your data are our top priority. This Privacy Policy explains how we collect, use, protect, and disclose information in the course of providing prior authorization support services to healthcare providers and their patients.

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🔐 1. Information We Collect

We may collect and process the following information:

From Healthcare Providers:

    •    Provider contact information (name, email, phone number)

    •    Clinic or facility details

    •    Insurance payer information

    •    Volume or frequency of authorization needs

From or About Patients (Submitted by Provider):

    •    Patient name, date of birth, and insurance information

    •    Diagnosis and treatment details required for authorization

    •    Medical records or supporting documentation (if necessary)

Note: We only receive patient information that is necessary to complete the prior authorization process, and only from authorized provider staff.

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📲 2. How We Use Your Information

We use the collected information to:

    •    Submit and manage prior authorization requests

    •    Communicate with payers and provider offices

    •    Track status updates and follow up on submitted cases

    •    Send case updates and reports to authorized provider staff

    •    Improve our service efficiency and accuracy

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🔒 3. How We Protect Your Information

We take data security seriously. Measures include:

    •    Secure, password-protected systems and files

    •    HIPAA-compliant tools for file transmission and storage

    •    Role-based access to sensitive data

    •    Regular system updates and security checks

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🤝 4. Sharing Information

We do not sell, rent, or trade any information to third parties.

We may share information only in the following situations:

    •    With health insurance payers for the purpose of submitting or checking authorization status

    •    With provider-authorized staff for follow-up or documentation

    •    When required by law, such as in response to a court order or legal obligation

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📧 5. Communications

We may communicate with providers via email or phone to:

    •    Share updates on cases

    •    Request missing documents

    •    Notify about approvals, denials, or follow-ups

We will never contact patients directly unless authorized in writing by the provider.

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⚙️ 6. Data Retention

We retain authorization records for the minimum amount of time necessary to fulfill our services and legal requirements. You may request deletion or access to data at any time.

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🔄 7. Your Rights

If you’re a provider working with us, you have the right to:

    •    Request a copy of data we hold for your clinic

    •    Ask for corrections or updates

    •    Withdraw your authorization for us to process patient data

For privacy questions, email us at: info@preauthpartners.com

For removal requests, please allow up to 5 business days for processing.

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📌 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or sent directly to you if you’re a client.